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Shipping & Returns
Customer satisfaction is a priority for Janeva Tyree, LLC. Check out the shipping and return info section for estimated shipping times and how we can make your order right.
Free standard shipping on all U.S. orders. See item details for specified estimated arrival times. Orders ship in approximately:
Original Artwork: 14 days
Art Prints: 4-8 days
T-Shirts and Hoodies: 4-8 days
Jackets: 5-10 days
Accessories: 4-10 days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Janeva Tyree, LLC is not responsible for delays due to customs.
Secure options: PayPal, PayPal: Pay Later, Mastercard, Visa, American Express, Cash App, Venmo, and more. Janeva Tyree, LLC keeps your payment information secure.
Returns & exchanges
We offer an exchange, store credit, or refund within the first 30 days of your applicable purchase, if 30 days have passed since your purchase, you will not be offered an exchange, refund, and/or credit of any kind. Your item must be unused and in the same condition and packaging that you received it.
We don't accept returns, exchanges, or cancellations of customized items, signed prints, and original artwork. All items in this category are final sale. Customer satisfaction is a priority for Janeva Tyree, LLC, so please contact us within 30 days of your purchase if you have any problems with your order.
The process for returns or exchanges are as follows: 1) Send an email to JanevaTyree@gmail.com with your order number, description of returned item(s), and your return tracking number for the package. Please note that customers are responsible for return shipping fees. 2) Once the return has been received, we will begin the refund process. Hold on to your tracking number for your records. Refunds, exchanges, and store credits will be processed within 5-7 business days.
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